David Freemantle's Documents

David Freemantle's Documents

What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage

What Customers Like About You : Adding Emotional Value for Service Excellence and Competitive Advantage
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The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service

The BUZZ: 50 Little Things That Make a Big Difference to World-Class Customer Service
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Charlie's Apprentice

Charlie's Apprentice
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Deaken's War

Deaken's War
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No Time for Heroes: A Cowley and Danilov Thriller (Book Two)

No Time for Heroes: A Cowley and Danilov Thriller (Book Two)
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The Namedropper

The Namedropper
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Madrigal for Charlie Muffin

Madrigal for Charlie Muffin
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Here Comes Charlie M

Here Comes Charlie M
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Betrayals

Betrayals
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O'Farrell's Law

O'Farrell's Law
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Ice Age

Ice Age
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Comrade Charlie

Comrade Charlie
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Betrayals

Betrayals
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The Namedropper

The Namedropper
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Charlie's Apprentice

Charlie's Apprentice
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The Factory

The Factory
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Betrayals

Betrayals
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See Charlie Run

See Charlie Run
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Comrade Charlie

Comrade Charlie
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Lost American

Lost American
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Bomb Grade

Bomb Grade
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Madrigal for Charlie Muffin

Madrigal for Charlie Muffin
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The Bearpit

The Bearpit
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Hell's Fire (HMS Bounty)

Hell's Fire (HMS Bounty)
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Charlie's Apprentice

Charlie's Apprentice
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Here Comes Charlie M

Here Comes Charlie M
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Here Comes Charlie M (Clap Hands, Here Comes Charlie)

Here Comes Charlie M (Clap Hands, Here Comes Charlie)
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Ice Age

Ice Age
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Betrayals

Betrayals
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Here Comes Charlie M

Here Comes Charlie M
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