Ivanka Menken's Documents

Ivanka Menken's Documents

ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide

ITIL V3 MALC - Managing Across the Lifecycle of IT Services Best Practices Study and Implementation Guide
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Organizational Behavior and Leadership Management Essentials

Organizational Behavior and Leadership Management Essentials
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Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices: Concepts, Terms, and Techniques for Successfully Planning, ... Enterprise IT Cloud Computing Technology

Cloud Computing - The Complete Cornerstone Guide to Cloud Computing Best Practices: Concepts, Terms, and Techniques for Successfully Planning, ... Enterprise IT Cloud Computing Technology
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Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice

Knowledge Management Best Practice WorkBook: Roadmap, Transition, Management, Implementation and Project Plan - Ready to use supporting documents bringing Theory into Practice
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The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA

The Service Level Agreement SLA Guide - SLA book, Templates for Service Level Management and Service Level Agreement Forms. Fast and Easy Way to Write your SLA
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IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action

IT Services Portfolio Management Best Practice Handbook: Planning, Implementing, Maximizing Return on Investment of Strategic IT Portfolio Management - Ready to use bringing Theory into Action
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PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist

PaaS Platform and Storage Management Specialist Level Complete Certification Kit - Platform as a Service Study Guide Book and Online Course leading to Cloud Computing Certification Specialist
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Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice

Service Level Management Best Practice Handbook: Building, Running and Managing Effective Service Level Management SLAs - Ready to use supporting documents bringing ITIL Theory into Practice
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Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology

Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology
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Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action

Release and Deployment of Production-Ready Software: Software Configuration Management Implement, Control, Manage and Integrate Best Practices Handbook - Ready to use bringing Theory into Action
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Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action

Availability Management for IT Services Best Practice Handbook - proactively manage and maintain Service Levels to meet SLA expectations in Reliability, ... - Ready to use bringing Theory into Action
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Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course

Cloud Computing Virtualization Specialist Complete Certification Kit - Study Guide Book and Online Course
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The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice

The IT Service Management Processes and Activities Roles and Responsibilities Job Description Handbook: All 52 ITIL Tasks, Functions and Job Descriptions ... Ready to Use - bringing Theory into Practice
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Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice

Problem Management Best Practice Handbook: Building, Running and Managing Effective Problem Management and Support - Ready to use supporting documents bringing ITIL Theory into Practice
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Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology

Virtualization: The Complete Cornerstone Guide to Virtualization Best Practices: Concepts, Terms, and Techniques for Successfully Planning, Implementing ... Enterprise IT Virtualization Technology
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ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition

ITIL V2 Release and Control (IPRC) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPRC Complete Certification Kit, Second Edition
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The Business Relationship Management Handbook- The Business Guide to Relationship management; The Essential Part Of Any IT Business Alignment Strategy

The Business Relationship Management Handbook- The Business Guide to Relationship management; The Essential Part Of Any IT Business Alignment Strategy
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Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process

Outsourcing Best Practices Step-By-Step Guide on How to Manage the Changes, Challenges, Opportunities and Implement a Successful Outsourcing Process
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ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management

ITIL Practitioner Plan and Improve (IPPI) All-in-one Exam Guide and Certification Work book; IT Service Management with Availabilty Management, Capacity ... Recovery, IT Service Continuity Management
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ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit

ITIL V2 Agree and Define (IPAD) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPAD Complete Certification Kit
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Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice

Configuration Management Best Practice Handbook: Building, Running and Managing a Configuration Management Data Base, CMDB - Ready to use supporting documents bringing ITIL Theory into Practice
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The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement

The Business Process Management Guide: Practical Methodology and Guidelines to Successful BPM Implementation and improvement
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Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action

Capacity Management Handbook, Monitor, Analyze, Tune, Manage Demand and Plan Your Organizations IT Capacity Demands Best Practices Handbook - Ready to Use Bringing Theory into Action
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ISO IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course

ISO IEC 20000 Foundation Complete Certification Kit - Study Guide Book and Online Course
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SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course

SaaS and Web Applications Specialist Level Complete Certification Kit - Software as a Service Study Guide Book and Online Course
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Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk

Support Center Complete Handbook - How to analyze, assess, manage and deliver customer business needs and exceed customer expectations with help desk, support center and service desk
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ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course

ITIL V3 Foundation Complete Certification Kit - 2009 Edition: Study Guide Book and Online Course
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ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit

ITIL V2 Plan and Improve (IPPI) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPPI Complete Certification Kit
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ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit

ITIL V2 Support and Restore (IPSR) Full Certification Online Learning and Study Book Course - The ITIL V2 Practitioner IPSR Complete Certification Kit
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The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition

The ITIL V3 Factsheet Benchmark Guide: An Award-Winning ITIL Trainers Tips On Achieving ITIL V3 And ITIL Foundation Certification For ITIL Service Management, Second Edition
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